FAQs

What is Mona Silver?

Mona Silver is a silver jewelry brand founded in 2021 with a vision to make premium-quality silver jewelry accessible to everyone. We offer elegant, delicate, and timeless jewelry designed for everyday wear and special occasions.

What does Mona Silver specialize in?

Our collection includes:

  • Rings

  • Bracelets

  • Necklaces

  • Earrings

  • Anklets

  • Pendants

  • Chains

  • Other silver jewelry and accessories

Our designs are created to suit a wide range of styles and occasions.

Silver & Quality

Is Mona Silver jewelry made from real silver?

Yes. Our jewelry is made using 925 Sterling Silver.

925 Sterling Silver contains 92.5% pure silver, with the remaining percentage consisting of other metals that help improve the strength and durability of the jewelry.

Is Mona Silver jewelry hallmarked?

Yes, our 925 Sterling Silver jewelry is hallmarked where applicable.

What does 925 Sterling Silver mean?

The “925” mark indicates that the jewelry contains 92.5% pure silver.

Sterling silver is widely used in jewelry because it provides an excellent balance between the beauty of silver and the durability needed for everyday wear.

Will sterling silver tarnish?

Sterling silver can naturally tarnish over time due to exposure to air, moisture, perfumes, cosmetics, chemicals, and other environmental factors.

Tarnishing is a natural characteristic of silver and does not necessarily indicate that the jewelry is fake or defective.

Proper storage and regular care can help maintain its appearance.

Is sterling silver suitable for everyday wear?

Yes. 925 Sterling Silver is suitable for everyday wear when properly cared for.

However, we recommend removing your jewelry before bathing, swimming, exercising, sleeping, or coming into contact with perfumes, chemicals, and household cleaning products.

Orders & Payments

How can I place an order?

Simply browse our collection, select the product you want, add it to your cart, and proceed to checkout.

Enter your delivery details, select your preferred payment method, and complete your order.

What payment methods do you accept?

We accept the payment methods available through our secure payment gateway at checkout.

Available options may include UPI, debit cards, credit cards, net banking, and other supported payment methods.

Is my payment information secure?

Yes. Payments are processed through secure third-party payment gateways.

Mona Silver does not store your complete debit card, credit card, UPI, or banking information.

Can I cancel my order after placing it?

Order cancellation depends on the processing and dispatch status of your order.

Please contact us as soon as possible if you need to request a cancellation.

Once an order has been dispatched, cancellation may no longer be possible.

Shipping & Delivery

Do you offer delivery across India?

Yes. Mona Silver currently offers PAN India delivery.

Delivery availability may vary depending on the serviceability of your location.

Which shipping company do you use?

We use Shiprocket as our shipping and logistics partner.

Shiprocket may assign your order to different courier partners depending on your location, serviceability, and other logistical factors.

How long does delivery take?

Orders generally take approximately 7–14 business days to be delivered.

The actual delivery time depends on your location and courier serviceability.

Remote or less-accessible locations may require additional time.

The 7–14 business day period is an estimated delivery timeframe and is not a guaranteed delivery date.

Will I receive a tracking number?

Yes. Once your order has been dispatched, tracking information will generally be shared with you so that you can monitor your shipment.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, contact us with your order number.

We will assist you in checking the shipment status with our shipping partner.

Damaged Products & Refunds

What should I do if I receive a damaged product?

If your product arrives damaged, contact us within 7 days of delivery.

Please provide:

  • Order number

  • Uninterrupted open-box video

  • Clear photographs of the damaged product

  • Photographs of the packaging

  • Description of the issue

Our team will review the information and assist you accordingly.

Is an open-box video required for a damaged product claim?

Yes.

An uninterrupted open-box video is mandatory for damage-related refund claims.

The video should begin before the package is opened and should clearly show the package, the complete unboxing process, the product, and any visible damage.

The video helps us determine whether the damage occurred during transit or before delivery.

What happens if I don’t have an open-box video?

A valid uninterrupted open-box video is required for damage-related refund claims.

Without sufficient evidence, we may not be able to verify when or how the damage occurred, and the refund request may not be eligible for approval.

Can I get a refund if I don’t like the product?

No.

Refunds are only available for products received in a damaged condition, subject to the requirements of our Refund Policy.

Refunds are not provided because:

  • You changed your mind.

  • You do not like the design.

  • You do not like the style or appearance.

  • The product does not suit your personal preference.

  • You simply no longer want the product.

We recommend reviewing the product images, description, dimensions, and specifications carefully before placing your order.

How many days do I have to report a damaged product?

You must contact Mona Silver within 7 days of the delivery date.

Requests submitted after this period may not be accepted.

How long does a refund take?

Once a refund is approved, it is generally initiated within 7–10 business days.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

Jewelry Care

How should I care for my silver jewelry?

To keep your jewelry looking its best:

  • Store it in a dry place.

  • Keep it away from perfumes and cosmetics.

  • Avoid contact with chemicals.

  • Remove jewelry before bathing or swimming.

  • Remove jewelry before exercising.

  • Avoid sleeping while wearing delicate pieces.

  • Store pieces separately to minimize scratches.

Why has my silver jewelry changed color?

Silver naturally reacts with elements in the environment and can develop tarnishing over time.

Exposure to moisture, sweat, perfumes, cosmetics, chemicals, and air can accelerate this process.

This is a natural characteristic of sterling silver and can generally be managed with proper jewelry care and cleaning.

Packaging

How will my order be packaged?

Orders are packed in minimal and eco-friendly packaging designed to protect your jewelry during transit while maintaining a clean and premium presentation.

Can I purchase jewelry as a gift?

Yes. Our jewelry is suitable for birthdays, anniversaries, celebrations, festivals, and other special occasions.

Customer Support

How can I contact Mona Silver?

You can contact us through:

Email: contact@monasilver.in

Phone: 9769316182

Business Address: Mumbai, Maharashtra, India

Our team will be happy to assist you with questions regarding products, orders, shipping, and other concerns.

Where can I find your policies?

You can find our policies through the following pages:

We recommend reviewing these policies before placing an order.

Still Have Questions?

Can’t find the answer you’re looking for?

We’re here to help.

Contact the Mona Silver team and we’ll be happy to assist you with your questions.