Shipping Policy

Effective Date: August 07, 2026

At Mona Silver, we carefully pack every order to ensure your jewelry reaches you safely and in excellent condition.

We currently offer PAN India delivery and use Shiprocket as our shipping and logistics partner to help deliver orders across India.

1. Shipping Coverage

Mona Silver currently ships orders across India.

Delivery availability may vary depending on the serviceability of your location and the courier partner available through Shiprocket.

If your location is not serviceable, we will contact you using the information provided with your order.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Each order is carefully checked, packed, and prepared for dispatch before being handed over to our shipping partner.

Orders are generally dispatched within 2-5 business days after payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

3. Delivery Time

Orders may take approximately 7–14 business days to be delivered after dispatch.

The actual delivery time depends on the customer’s location, the availability of courier services in that area, and other logistical factors.

Delivery to major cities and serviceable locations may be faster, while remote or less-accessible locations may require additional time.

The 7–14 business day timeframe is an estimated delivery period and not a guaranteed delivery date.

4. Shipping Partner

Mona Silver uses Shiprocket to manage shipping and logistics.

Shiprocket may assign your order to an appropriate courier partner based on factors such as:

  • Delivery location

  • Courier availability

  • Serviceability

  • Delivery timelines

  • Other logistical considerations

The courier company handling your shipment may therefore vary from order to order.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be clearly mentioned on our website and may be subject to minimum order values or other promotional conditions.

6. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing your tracking details.

You can use the tracking information provided to monitor the progress of your shipment.

Please note that tracking information may take some time to update after the shipment has been handed over to the courier.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information at checkout.

Please carefully verify:

  • Full name

  • House/Flat number

  • Building or street name

  • Area/locality

  • City

  • State

  • PIN code

  • Contact number

Mona Silver will not be responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts according to their delivery procedures.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, or the recipient refuses delivery, the shipment may be returned to Mona Silver.

If an order is returned due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply if the customer requests re-shipment.

9. Damaged or Tampered Packages

We take great care when packing your jewelry. However, if your package appears visibly damaged, opened, tampered with, or unusually crushed at the time of delivery, we strongly recommend that you:

  1. Record an uninterrupted open-box video before opening the package.

  2. Clearly show the condition of the outer package.

  3. Record the complete unboxing process without cuts or edits.

  4. Show the product and any damage clearly.

  5. Contact Mona Silver within 7 days of delivery if the product is damaged.

The open-box video may be required when processing a damage-related refund claim under our Refund Policy.

10. Damaged Product Claims

If you receive a damaged product, please contact us within 7 days of delivery and provide:

  • Your order number

  • An uninterrupted open-box video

  • Clear photographs of the damaged product

  • Photographs of the outer packaging

  • A brief description of the issue

Our team will review the submitted evidence to determine whether the damage appears to have occurred during transit or before delivery.

Please refer to our Refund Policy for complete information regarding eligibility and the refund process.

11. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us so that we can assist you in checking the shipment status.

We may coordinate with Shiprocket and the relevant courier partner to investigate delayed or potentially lost shipments.

If a shipment is confirmed as lost in transit, Mona Silver will work with the shipping partner to determine the appropriate resolution.

12. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your package, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Uninterrupted open-box video

  • Clear photographs of the package

  • Photographs of the products received

  • Description of the issue

Our team will review the information and assist you accordingly.

13. Delivery Delays Beyond Our Control

While we and our shipping partners make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Extreme weather

  • Natural disasters

  • Transportation disruptions

  • Strikes

  • Government restrictions

  • Public holidays

  • Courier operational issues

  • High shipping volumes

  • Incorrect address information

  • Remote or difficult-to-service locations

  • Other unforeseen circumstances

In such situations, the 7–14 business day estimated timeframe may be extended.

14. International Shipping

At present, Mona Silver offers PAN India delivery only.

International shipping is not currently available.

If international shipping is introduced in the future, the applicable shipping charges, customs duties, taxes, delivery timelines, and other conditions will be updated accordingly.

15. Contact Us

For questions regarding your shipment or delivery, please contact us:

Mona Silver

Email: contact@monasilver.in

Phone: 9769316182

Business Address: Mumbai, Maharashtra, India

By placing an order with Mona Silver, you acknowledge and agree to the terms outlined in this Shipping Policy.