Effective Date: August 05, 2026

Welcome to Mona Silver. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Mona Silver

Mona Silver is an online retailer offering premium 925 sterling silver jewelry and accessories.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

• The information you provide is accurate, complete, and up to date.

• You are legally capable of entering into a binding agreement.

3. Products

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

• Slight variations in color may occur due to differences in screen settings and lighting.

• As our jewelry is crafted with attention to detail, minor variations in finish or appearance may occur.

• Product weights and dimensions are approximate unless otherwise specified.

Such variations do not constitute defects.

4. Pricing

• All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

• Prices are subject to change without prior notice.

• Applicable taxes will be charged in accordance with Indian law.

• Promotional offers and discounts are available only for the stated duration and are subject to applicable terms.

5. Orders

Once an order is placed:

• You will receive an order confirmation via email or SMS, where applicable.

• Acceptance of your order is subject to product availability and successful payment verification.

• Mona Silver reserves the right to refuse or cancel any order due to pricing errors, suspected fraud, stock unavailability, or any other legitimate reason.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

6. Payments

We accept payments through secure third-party payment gateways.

Mona Silver does not store your complete debit card, credit card, UPI, or banking information.

All payment transactions are subject to verification and authorization by the respective payment provider.

7. Shipping

We deliver across India.

Estimated delivery times are provided for reference only and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Operational disruptions

• Other circumstances beyond our reasonable control

Mona Silver is not liable for delays caused by third-party courier services or unforeseen events.

8. Refunds

Refunds are governed by our Refund Policy.

Please note:

• Refunds are only available for products received in a damaged condition.

• Refund requests must be made within 7 days of delivery.

• An uninterrupted open-box video is mandatory for damage-related refund requests.

• Refunds will not be issued because a customer does not like the product, changes their mind, or has personal preferences regarding the design, style, or appearance.

9. Product Care

Sterling silver jewelry requires proper care to maintain its appearance.

Customers are responsible for following the recommended care instructions.

Mona Silver is not responsible for damage caused by:

• Improper storage

• Exposure to chemicals or perfumes

• Water damage

• Physical impact

• Normal wear and tear

• Improper cleaning methods

10. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Brand name

• Product images

• Graphics

• Videos

• Text

• Icons

• Website design

is the property of Mona Silver or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

• Use the website for any unlawful purpose.

• Attempt to gain unauthorized access to the website or its systems.

• Upload malicious software or harmful code.

• Interfere with the website’s functionality.

• Violate any applicable laws or regulations while using the website.

12. Limitation of Liability

To the maximum extent permitted by law, Mona Silver shall not be liable for:

• Indirect or consequential damages.

• Loss of profits or business opportunities.

• Delays caused by third-party service providers.

• Interruptions in website availability.

• Technical errors beyond our reasonable control.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or services offered by such websites.

15. Changes to These Terms

Mona Silver reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Mona Silver

Email: contact@monasilver.in

Phone: 9769316182

Business Address: Mumbai, Maharashtra, India

By accessing this website or placing an order with Mona Silver, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.