Effective Date: August 05, 2026

At Mona Silver, customer satisfaction is important to us. Every piece of jewelry undergoes quality checks before it is carefully packed and shipped. However, if your order arrives damaged, we are here to help.

Please read our Refund Policy carefully before requesting a refund.

1. Eligibility for Refund

Refunds are only available if:

• The product was received in a damaged condition.

• The refund request is submitted within 7 days of the delivery date.

• The product is unused, unworn, and returned in its original condition.

• The product is returned with its original packaging, tags (if applicable), invoice, and any accessories or certificates included with the order.

• A valid uninterrupted open-box video of the package being opened for the first time is provided as proof of the damaged product.

Refund requests made after 7 days of delivery will not be accepted.

2. Open-Box Video Requirement

To help us verify claims and ensure a fair resolution, an uninterrupted open-box video is mandatory for all damage-related refund requests.

The video should:

• Clearly show the sealed package before it is opened.

• Capture the entire unboxing process without any cuts, pauses, or edits.

• Clearly display the product and the damage, if any.

• Show all packaging materials received with the order.

Claims for damaged products without a valid uninterrupted open-box video may not be eligible for a refund, as we may be unable to verify whether the damage occurred during transit or before delivery.

3. Non-Refundable Situations

Refunds will not be provided for the following reasons:

• You changed your mind after purchase.

• You do not like the design, style, color, or appearance of the product.

• The product does not meet your personal preferences or expectations despite matching its description.

• The product shows signs of use, damage caused after delivery, alteration, or improper handling.

• The refund request is made after the 7-day refund window.

• No valid uninterrupted open-box video is provided for a damage claim.

We encourage customers to carefully review product descriptions, images, dimensions, and specifications before placing an order.

4. Reporting a Damaged Product

If you receive a damaged product, please contact us within 7 days of delivery with the following:

• Your order number.

• The uninterrupted open-box video.

• Clear photographs of the damaged product.

• Photographs of the packaging.

• A brief description of the issue.

Failure to provide sufficient evidence may delay or affect the processing of your request.

5. Inspection and Approval

Once we receive your request, our team will review the submitted information.

If required, we may ask for additional details or request that the product be returned for inspection before approving the refund.

Mona Silver reserves the right to approve or reject refund requests after verification.

6. Refund Process

If your refund request is approved:

• The refund will be processed using the original payment method whenever possible.

• Refunds are typically initiated within 7–10 business days after approval.

• The time taken for the refunded amount to reflect in your account depends on your bank or payment provider.

7. Return Shipping

If your refund request is approved due to a damaged product, we will provide instructions for returning the item.

Please do not return any product without receiving confirmation from our customer support team.

8. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

Mona Silver

Email: contact@monasilver.in

Phone: 9769316182

Business Address: Mumbai, Maharashtra, India

By placing an order with Mona Silver, you acknowledge that you have read, understood, and agreed to this Refund Policy.