Terms and Conditions
Welcome to Mona Silver! These Terms and Conditions outline the rules and regulations for the use of our website and apply to all users. By accessing this website and making a purchase, you agree to comply with these Terms and Conditions.
1. General Information
Company Name: Mona Silver
Website: monasilver.in
Contact Email: contact@monasilver.in
2. Products and Services
We specialize in premium quality silver products, including silver bracelets, earrings, pendants, and chain sets. We are committed to delivering quality products as displayed on our website; however, slight variations may occur due to natural differences in materials and craftsmanship.
3. Order and Payment Terms
Order Acceptance: All orders placed are subject to our acceptance and availability of products. We reserve the right to refuse any order, at our discretion.
Payment: Payment for orders must be completed at checkout through our secure payment gateway. Accepted payment methods include credit/debit cards, net banking, UPI, and other available options displayed at checkout.
4. Shipping and Delivery
Shipping Partner: Shiprocket
Delivery Time: Orders are typically delivered within 8-10 business days.
Shipping Charges: Free shipping on all orders across India.
Tracking: Tracking details will be shared via email once the order is dispatched.
Please note that delivery timelines may vary due to holidays or other unforeseen circumstances.
5. Returns and Refunds
Eligibility for Return: We accept returns for defective or damaged items. Items must be unused and in original packaging. Please contact us within 2 days of receiving your order to initiate a return.
Refunds: Upon receiving and inspecting the returned product, refunds will be processed within 7 business days. Refunds will be issued to the original payment method.
Exchanges: Exchanges are available for the same product, subject to stock availability.
6. User Conduct
By using this website, you agree not to:
Use our website or products for any illegal purpose.
Violate any rules, policies, or instructions on our website.
Attempt to gain unauthorized access to our systems or interfere with website functionality.
7. Privacy Policy
Our Privacy Policy governs how we collect, use, and protect your personal information. By using this website, you agree to the terms outlined in our Privacy Policy.
8. Intellectual Property
All content, images, and designs on this website are the intellectual property of Mona Silver. You may not reproduce, distribute, or otherwise use our content without written permission.
9. Limitation of Liability
Mona Silver is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website after changes signifies acceptance of the updated terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: contact@monasilver.in
Phone No.: +91 9769316182
Thank you for visiting Mona Silver! We appreciate your business and are committed to providing you with exceptional products and service.