At MonaSilver, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with us. By using our services, you agree to the terms outlined in this policy.

We collect information to provide you with a seamless shopping experience. The types of information we may collect include:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment details provided during checkout.
• Non-Personal Information: Browser type, IP address, device type, and browsing behaviour (e.g., pages visited, products viewed) collected through cookies and analytics tools.
• Communication Data: Information you provide when contacting us via email, contact forms, or customer support.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including shipping and payment processing.
• Communicate with you about your order, account, or customer service inquiries.
• Send promotional emails, newsletters, or offers (you can opt out at any time).
• Improve our website, products, and services through analytics and user feedback.
• Prevent fraud and ensure the security of our website.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Service Providers: Trusted partners who assist with payment processing, shipping, website hosting, or marketing (e.g., payment gateways, courier services).
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

All third parties we work with are bound by confidentiality agreements and are only permitted to use your data to perform services on our behalf.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These help us:

• Remember your preferences and cart contents.
• Analyse website performance and user behaviour.
• Deliver personalised content and advertisements.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no online platform is 100% secure, and we encourage you to take precautions, such as using strong passwords and avoiding sharing sensitive information.

6. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of the personal information we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications.
• Restrict or object to certain uses of your data.

To exercise these rights, please contact us at support@monasilver.in. We will respond to your request within the timeframe required by applicable laws.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us at:

Email: support@monasilver.in
Website: Contact Page